COVID FAQ’s

We’ve made some changes to how we’re operating at our music centres and how we’re working to keep our staff and participants safe.  Below is a brief rundown of what you can expect when you arrive for an activity.  When you book on to a session, one of our team will get back to you confirming your place and with a more detailed guide.

What time can I drop my child off? 
Please drop your child off no earlier than the time you have been given before your activity starts, to avoid clashing with other groups that may be leaving at the same time.

Can parents/carers come into the building?
To keep our buildings safe, we have made the decision to not allow parents/carers in for the time being. Instead we will be following the steps outlined in your confirmation email once you have booked on to a session.

Does my child need to wear a mask?
The music centre will act in a similar way to school settings.  Children aged 11 and under are not required to wear a mask at music centre.  Children aged 12 and over will need to wear a facemask in communal areas of the building and may choose to keep the mask on during their session should they wish.

What does my child need to bring with them? 
As little as possible and only things that are necessary. You will be given full details of what to bring with you when your booking has been confirmed.

How will rehearsals be different for my child? 
We know that rehearsals are likely to feel different. We recommend discussing this with your child before they attend. First of all, our musical activity will still be fun! These are the changes below that your child might notice:

  • Firstly, parents/carers won’t be able to come into our buildings with them. This may be scary for a few some children, but our fabulous music team will greet them and show them where to go.
  • When your child enters the building, they will be told which seat to sit in by their tutor. This will then be their seat.
  • The music tutors will be wearing masks/visors. This is nothing to be scared of and is just to keep your child and other adults safe.
  • There will be no break in your child’s rehearsal.
  • Children will need to ask permission to go to the toilet as there is only one person allowed in a toilet block at any one time, and we will have a dedicated member of staff to support your child if they did need to go to the toilet.

Will you have a waiting room available? 
We do not have a waiting room. We also cannot allow children to wait in our buildings until their musical activity starts. All waiting will need to take place outside.

What social distancing measures have you put in place?
Working alongside the General Manager of Bristol Music Trust we are able to declare our activity as COVID-safe. Measures in place include:

  • Staggered start/finish times to reduce numbers entering/exiting our buildings at the same time
  • Introducing contactless sign in
  • Hand sanitising stations on the way in
  • Clear corridor dividers with arrows so everyone is aware that they must stay left
  • Limiting numbers.
  • Grouping our participants in bubbles
  • All staff working in the building will be wearing a mask and/or visor
  • Isolation room available should anyone become ill with COVID-19 symptoms during rehearsal
  • All teaching spaces will be well ventilated

Will I need to complete your Track & Trace for my child? 
No. So long as you have enrolled your child via Paritor (our online booking system) we will have an up to date list of everyone participating so you will not need to provide details every week.

What if my child is ill, or becomes ill during a rehearsal?
If your child has any symptoms of COVID-19, DO NOT bring them to the activity – you may be putting other children and staff at risk.

If your child becomes ill with COVID-19 symptoms during a session, they will be placed in an isolation room and a parent/carer will be called immediately to pick them up.

You will be asked to arrange a test for your child and you must inform Bristol Plays Music if that test is positive.

We’re changing

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon, and this means we’re changing too.

Bristol Plays Music is run by Bristol Music Trust, the charity that also runs the venue formerly known as Colston Hall. These two organisations will soon unite under one name: Bristol Beacon.

Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site